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Due to the hygienic nature of our products, all sales are final. We do not accept returns or exchanges on press-on nail sets, custom orders, or beauty products.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect order, please contact us within 48 hours of delivery at [support@brushbond.com] with:
- Your order number
- Clear photos of the issue
Once reviewed, we will offer a replacement or store credit at our discretion.
Custom Orders
All custom nail sets are final sale and cannot be refunded or exchanged once production has begun.
Shipping Issues
Brush Bond is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier. We recommend selecting shipping options that include tracking and insurance.